Delivery

DELIVERY INFORMATION

We ship WORLDWIDE

  •   We ship order WORLDWIDE for MOST of the case. As long as you can find your country in the sign up form, we do ship to your country. 
  •   We CANNOT ship to military site, such as APO, FPO, etc. 
  •   Please make sure your SHIPPING ADDRESS is correct. Once the package is shipped out, we can help nothing if the address is wrong.

Shipping Method and Shipping Cost

  • Unless or specify in the item description, all the items which is listed in the store will be shipped through either:
  • Air Mail Registered
  • Air Mail Parcel
  • EMS Express 
  • UPS Express 
  • DHL 
  • Fedex
  •   Shipping cost depends on shipping destination, shipping method chose and shipping weight of item ordered.
  •   Shipping Cost is Non-refundable for ALL situations once an order is shipped.
  •   Shipping Option can be checked from the shopping cart.
  •   Remote area fee is NOT included (only for DHL, UPS or TNT shipment), for detail, please contact DHL, UPS or TNT to check your zip code.The definition of remote area depends on courier companies, that all the extra chargers is requested upon the final confirmation of courier before order shipped. 

What is my total delivery time?
Processing Time + Delivery Time = Total Delivery Time

The total delivery time is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination.

To calculate your delivery estimate, simply take the processing time and add the time it takes a package to travel from our facilities to your destination address, based on the shipping method you’ve selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we’re able to ship them to you.

Order Processing Time.

  •   You can expect your order to be processed and shipped out within 1 to 3 business days, excluding holidays and weekends.
  •   We provide STANDARD packing for each shipment, if you have special request about packing, please contact us before placing an order.
  •   We ship out an order according to the shipping address you provided, so please ensure the shipping address is correct when check out an order.
  •   We try our best to make the stock status most up to date, however, it is NOT a REAL TIME system.  

Shipment Time

  •   Item is shipped from Hong Kong or China, depends on the items that your purchase. 
  •   Please be patient and give time to our warehouse team to prepare your order. We may need to fine tune and test the item before ship it to you.
  •   We only ship the item if and only if the payment is completed and cleared.
  •   The availability of an item is shown in the item page, some item is supplied directly from factory and take longer time for us to arrange the goods and prepare the shipment.
  •   Shipment Time of different shipping method 
  • Courier service (EMS, DHL, UPS, Fedex or TNT) 
  •   Asian Area: 7-10 working days
  •   USA or Canada: 7-12 working days
  •   Europe: 7-12 working days
  •   Rest of the world: 7-14 working days
  • Air Mail Registered and Air mail Parcel
  • Asian Area: 15-25 working days
  • USA or Canada: 20-30 working days
  • Europe: 20-35 working days
  • Rest of the world: 20-40 working days

RCHelicopterpart.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed

  • In exceptional cases, longer lead times may apply and shipment delays may cause by your local customs or local postal service unit.
  • The shipment time stated DO NOT include the custom inspection time.
  • Some delay may caused by Custom Hold, the inspection time depends on the local custom authority and it is out of our control.
  • Sometimes the package may keep in the your local post office, you may need to collect the package by yourself at the post office.

Order Tracking

  • There is tracking number for most of the shipping method, unless specified.
  • We will provide a tracking number once the order is processed.
  • Usually, the order is able trace from the tracking system of corresponding shipping company within 48hours the order shipped.
  • The update of tracking information depends on the shipping company.
  • Shipping method like Air Mail Registered provide only limited tracking information.
  • NOT ALL shipping method provide point to point tracking details.
  • If you do not receive the order after 20 days, please contact the local post office or shipping company to see if they have any information about your package.
  • Tracking number can be found at your ACCOUNT page AFTER login. 
  • URL for online tracking: 17track.net. 

Duty and Tax

  • All Item price stated in the website is TAX EXCLUSIVE. We base in Hong Kong and we have no rights to charge you local duty and tax.
  • We can declare LESS value in the invoice. Normally we will declare 50%-70% of your order value. 
  • We usually ship all order as "GIFT".
  • If you have any special request, please state your request clearly in the order remarks when confirm your order. 
  • It is your responsibility to make sure the merchandise(s) you ordered comply to your local laws and import regulations
  • All custom duties, import taxes and any other extra charge will be paid by the recipient in case.
  • We do not responsible for any duty tax charged by your custom, and hence any related troubles.
  • Please consider this matter before you decide to make a purchase from oversea country, please expect to pay duty and tax for import item.

Shipment Exceptional

  •   Most of orders arrived within the expected lead time; however, exceptional case like package lost may happen for international shipment.
  •   We DO NOT bare the responsibility for the case of package lost.
  •   Shipment processing and delivery is handled by the corresponding shipping company once they accepted a shipment, and they are responsible to ensure the arrival of a package.
  •   We do help customer report an enquiry case so as a claim if applied to the corresponding shipping company in case of exceptional.
  •   The shipping company will work on a case to investigate the delivery status of a package; they have the final judgment if the case is qualified to receive a claim.
  •   We will offer the corresponding compensation if applied to you as soon as the shipping company report the final investigation result.
  •   NO COMPENSATION will be made unless the shipping company has the final judgment about an exceptional case.
  •   The amount of compensation if applied is base on the postal regulation of the corresponding shipping company, unless specified.

Order Undelivered or Unclaimed

  •   We shipped order according to the shipping address provided by customer when they checkout out the order.
  •   However, due to Address incomplete, local postal failure or unclaimed by consignee, the package may return to sender.

    1. For FREE-Shipping item:

  •   Customer need to bare the shipping cost to re-ship the package if they still want the order.
  •   We charged 20% of total order amount as re-stocking fee if customer decide don't want the order anymore.
  •   We charged 30% of total order amount as re-stocking fee for the case the package is REFUSED by Consignee. 

     2. For NON Free-Shipping item:

  •   Shipping fee paid is non-refundable. 
  •   Customer need to pay shipping cost again to re-ship the package if they still want the order.
  •   We will refund item price only if customer decide don't want the order anymore.
  •   We charged 20% of total item price as re-stocking fee for the case the package is REFUSED by Consignee.

For more details about shipment, please feel free to contact us.

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